Contact Neptune Society Customer Service
Neptune Society Phone Numbers and Emails
Toll-Free Number:
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(800) 637-8863
Locations Arizona:
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(480) 785-70001634 S Priest Dr. Ste. 103 Tempe, AZ 85281
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(520) 369-40706781 N. Thornydale Rd. Ste. 253 Tucson, AZ 85741
Locations California:
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(805) 639-81944173 State Street Santa Barbara, CA 93110
Neptune Society Emails:
How to Contact Neptune Society?
Most Popular Number:
| Total calls: 23 | Issues resolved: 4 | Last call: Mar 14, 2025 |
Neptune Society Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Neptune Society is 8006378863. 88% of consumers used this number to address their issues and concerns.
The longest wait times are on Wednesday and Monday, while the shortest are on Friday. The average call time is 11 minutes.
Be prepared for the call as Neptune Society may ask you for the following information to identify you as a customer: first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Neptune Society is 8006378863. 88% of consumers used this number to address their issues and concerns.
The longest wait times are on Wednesday and Monday, while the shortest are on Friday. The average call time is 11 minutes.
Be prepared for the call as Neptune Society may ask you for the following information to identify you as a customer: first and last name.
People call Neptune Society mainly because of request for information, product/ service and activation/ cancellation.
50% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Neptune Society is cs@scidirect-us.com. 70% of customers use this email address to address their issues and concerns.
Contact Information
Neptune Society Website:
Neptune Society Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Data Privacy Office
10th Floor
1929 Allen Parkway
Houston, TX 77019
Summary of Neptune Society Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Neptune Society?
Request for Information Question:
- “I would like to know what my balance is”
- “Information for myself”
- “Questions re: urn return”
Product/ Service Question:
- “Need withdrawal date changed to 30th”
- “Employee complaint”
Payments and Charges Question:
- “Non payment”
- “Payment”
Return/ Replace Question:
- “Replacement card”
Activation/ Cancellation Question:
- “I canceled my account with Neptune Society weeks back. I was told a few weeks ago my refund info was sent to the corporate office. As of yet I have not received my check. Would you please check the status on this issue please?”
Shipping and Delivery Question:
- “Missing package”
Cards Question:
- “Credit card change”
Other Question:
- “I made a mistake”
- “Received letter in the mail”
- “Issue with local office”
Compare Neptune Society Customer Service To
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